What we've got here is a failure to communicate

Thursday, June 18, 2009

Pixar grants girl's dying wish to see 'Up'

Even if others say you should, sometimes saying nothing about a good deed is best. A 10 year-old with cancer had a dying wish -- see Pixar's new movie, Up.

"After a family friend made frantic calls to Pixar to help grant Colby her dying wish, Pixar came to the rescue.

The company flew an employee with a DVD of Up, which is only in theaters, to the Curtins’ Huntington Beach home on June 10 for a private viewing of the movie.

Colby died about seven hours after seeing the film.

Pixar officials declined to comment on the story or name the employees involved."
That is absolute class. And absolutely the right way to communicate the good deed - silence.

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"We have a 100 percent recovery rate ..."

This from Honeywell's European President:
"We have a 100 percent recovery rate of all the black boxes that we have installed that unfortunately may have been involved in accidents so we hope that we will be able to maintain our record and be able to shed some light on what happened."
They made the 'black box' aboard Air France flight 447, which crashed in the sea off Brazil. I think this is an example of missing the bigger picture. Yeah, your recovery rate is important to you, but no one else cares. Let's think bigger than that.

He essentially mentions their record twice and puts most of the emphasis on it. Sure, say you've got a 100% recovery rate, but let's focus on what people care about. Put all the emphasis on helping the families of those lost about Flight 447 understand what happened. It's what's important.


What's the point of even calling?

Toronto Star story about one hair salon in Yorkville suing stylists that left for a competing shop. The silliness of it all makes it news, I guess. The salon owner launching these law suits calls the Star because she says she wants to talk:

Until yesterday, Abrahamse had declined comment.

Yesterday, she called the Star expressing her desire to talk on the record.

"There are two sides to every story," Abrahamse said.

She posed for photos in the morning and scheduled an interview for the afternoon.

By 3 p.m., there were two customers being serviced on Glo's broad first level. Abrahamse and two of her counsel sat down in the empty third-floor spa level for the ostensible interview. Instead of allowing his client to speak, lawyer Bob Klotz handed out a one-page statement.

After summarizing the case, it ended with, "That is all we have to say at this juncture."

The alchemy of lawyers and jerking around a reporter invariably leads to a rough ride. Whenever the law bumps up managing repuations and public perceptions, it's incredibly important to have strong counsel that can balance the often competing needs and goals of lawyers and communicators.